Last Updated: March 09, 2026
Welcome to UrbanPlatter.shop (https://urbanplatter.shop/), your premier online destination for premium gourmet ingredients, exotic spices, superfoods, international pantry staples, nuts, seeds, baking essentials, cold-pressed oils, and health-focused products with reliable delivery across India and select international destinations.
These Terms and Conditions (“Terms”) govern your access to, browsing of, and use of the website https://urbanplatter.shop/, mobile applications (if any), and all related services (collectively, the “Services”) provided by UrbanPlatter.shop. By accessing or using any part of https://urbanplatter.shop/, placing an order, creating an account, or otherwise interacting with our platform, you agree to be legally bound by these Terms.
If you do not agree with any provision of these Terms, you must immediately discontinue use of the Services.
UrbanPlatter.shop is operated by a legally registered entity in India, compliant with applicable laws including the Consumer Protection Act, 2019, the Information Technology Act, 2000, the Food Safety and Standards Act, 2006, and regulations issued by the Food Safety and Standards Authority of India (FSSAI).
1. Eligibility
You must be at least 18 years of age or the age of majority in your jurisdiction to use the Services and enter into binding contracts. By using https://urbanplatter.shop/, you represent and warrant that you meet this eligibility requirement and have the legal capacity to accept these Terms.
Accounts created on behalf of minors or without proper authorization are subject to immediate termination.
2. User Accounts
When you create an account on UrbanPlatter.shop, you agree to:
- Provide accurate, current, and complete information
- Maintain the confidentiality of your login credentials
- Notify us immediately of any unauthorized use of your account
- Accept full responsibility for all activities that occur under your account
We reserve the right to suspend or terminate accounts for violations of these Terms, suspected fraudulent activity, or at our sole discretion.
3. Orders and Payment
Placing an Order
All orders placed through https://urbanplatter.shop/ constitute an offer to purchase the selected products. We reserve the right to accept or reject any order for any reason, including but not limited to product availability, pricing errors, or suspected fraud.
Pricing and Taxes
All prices are displayed in Indian Rupees (INR) and include applicable taxes unless explicitly stated otherwise. We strive for accuracy, but clerical or typographical errors may occur. In such cases, we may cancel the order and issue a full refund.
Additional charges (shipping, handling, cash-on-delivery fees, customs duties for international orders) will be clearly displayed before checkout.
Payment
We accept payments through secure third-party gateways. By providing payment information, you authorize us (and our processors) to charge the full amount including taxes and fees.
We do not store complete credit/debit card details on our servers.
Order Confirmation and Fulfillment
Order acceptance is confirmed by email or in-app notification. We aim to dispatch orders within the promised timeframe, subject to stock availability and logistics constraints.
4. Shipping, Delivery, and Returns
Shipping Policy
We ship Pan-India and to select international locations. Delivery timelines are estimates only and may be affected by force majeure events, public holidays, or unforeseen logistics issues.
Risk of loss passes to you upon delivery to the carrier (for domestic orders) or upon handover to the international courier.
Returns and Refunds
We accept returns for defective, damaged, or incorrect items within 7 days of delivery, subject to inspection. Perishable or hygiene-sensitive products (opened nuts, oils, spices in bulk packs) are generally non-returnable unless proven faulty.
To initiate a return, contact support@urbanplatter.shop with your order number and photos of the issue.
Refunds are processed to the original payment method within 7–14 business days after approval.
5. Product Information and Representations
All product descriptions, images, nutritional information, origin claims, and certifications on https://urbanplatter.shop/ are provided in good faith based on information received from manufacturers and suppliers.
UrbanPlatter.shop does not warrant that products will meet your personal expectations, dietary requirements, or produce any specific culinary or health outcome. Always read physical product labels upon receipt for the most accurate and up-to-date information, especially regarding allergens, ingredients, and usage instructions.
6. Intellectual Property
All content on UrbanPlatter.shop — including text, photographs, graphics, logos, product images, recipes, blog posts, and design elements — is owned by UrbanPlatter.shop or its licensors and protected under Indian and international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the content solely for personal, non-commercial purposes related to shopping or learning about gourmet products. Any unauthorized reproduction, distribution, modification, or commercial exploitation is strictly prohibited.
7. User Conduct
You agree not to:
- Use the Services for any unlawful purpose
- Transmit viruses, malware, or harmful code
- Interfere with the operation of https://urbanplatter.shop/
- Attempt to gain unauthorized access to any part of the platform
- Post false reviews, impersonate others, or engage in fraudulent activity
- Harass, threaten, or abuse other users or our staff
We reserve the right to remove content, suspend accounts, or take legal action for violations.
8. Limitation of Liability
To the maximum extent permitted by law, UrbanPlatter.shop, its owners, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Use of or inability to use the Services
- Errors or inaccuracies in product information
- Delays in delivery or non-delivery
- Quality, safety, or suitability of products purchased
- Unauthorized access to your account or data (despite our security measures)
Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim.
9. Indemnification
You agree to indemnify and hold harmless UrbanPlatter.shop, its affiliates, officers, employees, and agents from any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Services, violation of any law, or infringement of third-party rights.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of India, without regard to conflict of law principles.
Any disputes arising out of or in connection with these Terms or your use of https://urbanplatter.shop/ shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.
We encourage informal resolution first. Contact support@urbanplatter.shop to discuss concerns before escalating.
11. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or Services. The updated version will be posted here with a revised “Last Updated” date.
Significant changes will be communicated via email or prominent notice on the website. Continued use of https://urbanplatter.shop/ after such changes constitutes acceptance of the revised Terms.
12. Force Majeure
UrbanPlatter.shop shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, pandemics, government restrictions, strikes, supply chain disruptions, or internet outages.
13. Miscellaneous
- Severability — If any provision is held invalid, the remainder of the Terms shall continue in full force.
- Waiver — Failure to enforce any right does not constitute a waiver.
- Assignment — We may assign these Terms; you may not assign without our written consent.
- Entire Agreement — These Terms, together with our Privacy Policy and any order-specific terms, constitute the entire agreement between you and UrbanPlatter.shop.
Contact Us
If you have any questions about these Terms and Conditions, please reach out:
Email: support@urbanplatter.shop
Phone/WhatsApp: +91 72080 83639 (Monday–Saturday, business hours)
Thank you for choosing UrbanPlatter.shop as your trusted source for premium, authentic ingredients that bring global flavors to your kitchen.
By continuing to shop at https://urbanplatter.shop/, you confirm your understanding and acceptance of these Terms.
UrbanPlatter.shop — Simply Good Food, Delivered with Integrity.
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